Connect your inbox
Works with what you already use: Gmail, Outlook, or your helpdesk. No migration, nothing to switch.
The support tool for stores where the owner answers the emails
Stop manually replying to every support email.
You didn’t launch your store to answer “Where’s my order?” forty times a month. Shopcelerate reads every customer email and drafts the reply in your voice. You glance, hit approve, and get your day back.
Free for your first 250 conversations every month, locked in for beta stores · Set up in ~10 minutes · It never sends without you
7 new
Runs inside Gmail
Order
#4821
Status
Shipped Jul 18
Confidence
98%
Drafted by Shopcelerate
Hi Sarah! I checked your order: it shipped on Jul 18 and is out for delivery with your carrier. Here’s your live tracking link. So sorry for the wait!
Waiting for your approval, right here in Gmail
Approve
Before your first coffee
Review and approve the replies already drafted, no new app to open.
Works inside your inbox or helpdesk
Gmail
Outlook
Zendesk
Gorgias
Freshdesk
eDesk
Gmail
Outlook
Zendesk
Gorgias
Freshdesk
eDesk
Reads real order data from
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Shopify
WooCommerce
Shopify
WooCommerce
Logos are trademarks of their respective owners.
The support tool for stores where the owner answers the emails.
250 conversationsFree every month for beta stores.
~10-minute setupGuided the whole way.
You stay in controlIt never sends without you.
The problem
The job you hate, that can’t wait.
Let’s be honest: answering “do you ship to Canada?” for the hundredth time isn’t why you built your store. Every support email pulls you out of the work that actually grows the business: the product, the marketing, the next launch.
And you can’t even put it off. A reply within an hour or two is the norm now, and your customers’ experience is your reputation. So the inbox interrupts breakfast, packing time, and the campaign you were finally getting to.
Here’s the thing: usually 60–80% of those emails are the same repetitive questions. AI is finally good enough to handle exactly that part, leaving you only the tickets that genuinely need you.
Same questions, again
“Do you ship to Canada?”
“Where’s my order?”
Same question, again
The pressure to answer
Reply expected in ~1 hour
Your customers’ experience is your reputation.
Breakfast→Packing→Campaign→Inbox
The repetitive part
Usually 60–80% are the same questions.
Handled first
How it works
Set it up once. Approve replies forever.
Works with what you already use. No migration, nothing to switch, and no separate dashboard to log into every day.
It learns your store
Shopcelerate reads your past conversations and learns how you answer: your policies, your tone, even your sign-off. Connect Shopify or WooCommerce and it sees real order status, so replies come with actual tracking numbers, not guesses.
Approve from where you already work
Drafts appear right inside your existing inbox or helpdesk, saved as real drafts next to each conversation.
No separate dashboard
Approve from where you already work.
Open, glance, hit send: no separate dashboard to log into every day, nothing to copy-paste.
- Real drafts inside your existing inbox or helpdesk
- Real order status from Shopify or WooCommerce
- Actual tracking numbers, not guesses
- Waiting for your approval before anything is sent
Draft ready to review
Hi Sarah! I checked your order: it shipped on Jul 18 and is out for delivery with your carrier. Here’s your live tracking link. So sorry for the wait!
Before and after
Your mornings, before and after.
Based on a typical store doing 50–500 orders/month. Your numbers will vary, and that’s why the beta exists.
Before Shopcelerate
After Shopcelerate
17 unread customer emails
Waiting in the inbox
1.5 hrs typing the same answers
Where’s my order? Returns? Shipping?
9:00 PM still replying after dinner
The inbox followed you home
17 replies already drafted
Ready
Open the inbox and start with replies waiting for your approval.
~5 min reviewing and approving
Review
Glance, edit if needed, and hit send from where you already work.
6:00 PM laptop closed
Done
Your inbox answered before you’ve had coffee.
Move at your pace
You don’t flip a switch. You turn a dial.
Go at whatever pace feels safe. Most stores move one phase at a time, and you can stay at any phase forever.
It learns.
The AI trains on your past conversations and store policies. It drafts nothing yet: it just studies how you answer.
It drafts the easy stuff.
Turn on drafting for the ticket types you choose: order status, shipping questions, returns policy. Everything else stays untouched, for you.
It drafts everything.
Once you trust it, let it draft a reply for every ticket. You still approve each one before it goes out.
It sends the routine ones itself.
Fully optional: enable auto-send for replies above a confidence threshold you set. You review the rest. Turn it off any time.
Built around your approval
AI that answers customers sounds risky. Here’s why this isn’t.
Your customers only ever hear from the version of you that had time to answer properly.
| What matters | Most AI bots | With Shopcelerate |
|---|---|---|
| Before you review | Send instantly with no review | Drafts first, you approve every reply until you say otherwise |
| When order details matter | Make up answers when unsure | Checks real order data before answering |
| How replies sound | Sound like a robot | Learns your voice from your own past replies |
| How control changes | Talk to your customers before you trust them | Auto-send is off by default, gated by a confidence score you set |
Connect your inbox
Works with what you already use.
Gmail, Outlook, or your helpdesk. No migration, nothing to switch. Connect Shopify or WooCommerce and it sees real order status, so replies come with actual tracking numbers, not guesses.
Gmail
Outlook
Gorgias
Zendesk
Shopcelerate
Freshdesk
eDesk
Shopify
WooCommerce
It doesn’t guess
When the AI isn’t confident in its answer, or a situation clearly needs a human, like a refund request or an upset customer, it steps aside.
It learns from your reply
It flags the ticket for you and learns from the reply you write.
Handoff instead of guessing
It knows when to hand off to you.
When the AI isn’t confident in its answer, or a situation clearly needs a human, like a refund request or an upset customer, it doesn’t guess. It steps aside, flags the ticket for you, and learns from the reply you write.
Beta pricing
Pricing a founder-led store can actually say yes to.
Free for your first 250 conversations every month. Then $10 for every additional 250 conversations. That’s the whole pricing page.
Beta pricing
Freefor your first 250 conversations every month
- No seats, no tiers, no “contact sales”
- A conversation = one customer thread, however many emails it takes
- Cancel anytime, nothing to uninstall
- Locked in for beta stores
One honest detail
Each additional 250 conversations
$10
Typical AI usage per reply
~$0.002
About 100 emails a month
Roughly $0.20
Locked in for beta stores. Sign up now and this rate is yours for as long as you stay subscribed, even if pricing changes for stores that join later.
Shopcelerate runs on an AI account you connect, and you choose which AI company powers it. You set it up once during onboarding; we walk you through it step by step, in about 5 minutes. Typical usage runs around $0.002 per reply, so 100 emails a month is roughly $0.20. That’s approximate: it varies store to store and provider to provider, mostly with how detailed your policies are. You’ll always see the exact cost before you spend anything.
V
Hi, I’m Vai
Shopcelerate is what I wish we’d had.
I ran a Shopify store with my mom in 2023, and of everything on my plate, I hated the support inbox most.
Read the full storyBefore you join
Questions founders actually ask.
The practical details about control, setup, pricing, tools, and your customers’ data.
Will it ever reply without me seeing it first?
No. Drafts-only is the default. Auto-send is Phase 4: opt-in, per ticket type, gated by a confidence score you set, and the off-switch is always there.
Do I have to log into Shopcelerate every day?
No. Drafts are saved inside your existing inbox or helpdesk as real drafts, and you review and send from where you already work.
Do I need to be technical?
If you can connect Gmail to your phone, you can set this up. About 10 minutes, guided the whole way, and I personally help beta stores get running.
What if it doesn’t know an answer?
It hands off instead of guessing: it flags the ticket for you, always for things like refund requests or upset customers, and learns from the reply you write.
What counts as a conversation?
One customer thread, however many back-and-forth emails it takes. 250 free per month covers most founder-led stores.
What does the AI account cost?
Around $0.002 per reply on average. You choose which AI company powers it, and 100 emails a month works out to roughly $0.20. You’ll always see the exact cost in your dashboard before you spend anything.
Which tools does it work with?
Gmail, Outlook, Zendesk, Gorgias, Freshdesk, eDesk, and Tidio, plus Shopify and WooCommerce for live order data.
Why only 50 stores?
I onboard every beta store personally and want each one great, not many mediocre. When 50 fill, doors close until v1.
Is my customers’ data safe?
Each store’s data lives in its own isolated account, connection keys are encrypted at rest, and your data is never used to train anything for anyone else.
This evening, close the laptop at 6 PM.
50 beta spots. Free for your first 250 conversations a month, locked in for as long as you stay subscribed. Your inbox answered before you’ve had coffee.